Hi Bill,
Sorry for my late reply. Please see below. The line items represent all open items available at time of creating P2P. The open items highlighted in yellow were at the top of the selection screen and were selected by the users. The total amount of P2P = $150. Customer paid $150 on the payment date, but the payment cleared the open items that highlighted in green, because the clearing rule is different from the sorting rule of the selection screen.
Therefore, only $128.66 out of $150 were cleared by the payment, the fulfillment is 85.77%. Customer got a disconnection notice after the system considered the P2P was unfulfilled.
I am looking for a suggestion on how to sort the open times based on the sequence of clearing.
Another alternative is that I leave the open item selection as is, but change the calculation logic of fulfillment - as long as the customer pays the promised amount by payment date, regardless how the open items cleared, the fulfillment will be 100%. But the FP2P1 "items" tab would show some items still open when the fulfillment is 100%.
I hope I have addressed the issue clearly. If you have further questions, please let me know. I appreciate any insight you can share with me.
Jennifer