Well, the attachments are emails (I assume those are actually workflow comments) that she sends to an agency when additional information is required, etc.... They seem to be created fine because when she sends them to the agency through the workflow they receive them. It just doesn't show in her inbox that it was sent.
She said that she has never created and attached a document or pdf before. The agency is the one that would upload those types of documents into a different area of the PO. I believe its the services for objects area of the PO where those attachments are viewable and she is able to see those fine.