Hi Kavitha,
I believe your attempt to perform SAPup.exe reset prepare doesn't done anything.And one more thing which i noted is Usually the command doesn't prompt you to provide DDIC password.
So could you please try again executing SAPup.exe reset prepare command and provide 01 when it prompts to
Do you really want to reset the procedure? []: 01
(Attach a screenshot)
You can also check the note: 1790486 ,which have a video presentation of the procedure.
And let us know the outcome.
Regards,
Anand.