Hello Gary,
I will relay that to them. Thank you.
I believe the OSS is also for the same thing (it is the STG system but partner cloud not on-demand).
They have created a new user in sap support, so I have no idea what information they provided... if YOU got confused I can't even imagine ... I'll try to get my hands on that user as well so that things will go more smoothly.
Regards,
Bogdan