Hi Gowri,
The ticket data source is a summary data source that has basic header data. If you want all timepoints, go to the Ticket with Timepoints datasource. Join this data source with the Ticket datasource to give you a complete set.
The Timepoints datasource as Escalated on as Date, DateTime, Date Local, and DateTime Local.
In the next release we are planning to move the "Date" based timepoints from a characteristic into a keyfigure so you can calculate duration in days.
