Thanks TW for your answer
Apart of E2E ,will following material will be enough for reg , as i can't afford rejection and apply back,this is my last chance to get register.
SAP - CRM Functional Projects:
- Creation of customized Business Roles and Navigation bars, Configure Logical link IDs, Role Configuration Key, UI Configuration, Design Layer Customizing, Work centers, Assignment blocks, Direct link group and Transaction Launcher for end users.
- Customization in Transaction Types, Item Categories, Item Categories Determination, Product Enhancement, Organization Data Determination, Partner Processing, Action Profile and Status Management.
- Configured ICI based alerts, Surveys and Broadcast messages in Web-UI.
- Configured Email based alerts through Rule policy.
- Creation of several PFCG roles for different types of users and needs.
- Replication of org. chart from HCM into CRM.
- Configuration of agent inbox for the new service request was done with quick searches.
- For some reason, we turned off the replication jobs of Org. chart between ERP and CRM, to cover that a project was develop In ABAP to accommodate transfer order in ERP and same in CRM.
- Configuration of Business Partners, BP roles, Number ranges and Field Groupings.
- Addition of customized workflow and their end to end routing, according to business processes.
- Middle-Ware: B.Doc Monitoring, Queues Monitoring, Creation of Logical System.
- Defined communication settings, email addresses and email settings.
Support activities:
- Maintaining Org. chart of the organization and providing support for the changes in it.
- Responsible for training business users and post go-live support activities.
- Conducted training sessions for team members in functional areas, and impart knowledge on business context, solution design, open issues, and act as mentor.