Hi
I am still very confused on this.I am having a meeting with Avaya guys.Still trying to figure out what to ask them.What i have understood from all the blogs i read is-
1.Need a connector for Avaya and CRM integration.
2. I have to ask avaya guys to send me XML file (CAD) having mobile number to extract BP from the system.
3.Using class in CRM i have to decode the CAD(XML) in CRM.
4.Using appropriate FM i have to search the BP .
Please correct me if i am wrong anywhere.
I have certain doubts like,
1.what parameters will be there in the XML?
2.Do i have to give them(Avaya Guys) format of XML?
3.What exactly connector is,a software or a exe file?
4.Using CAD way i have to click on CAD work centre for the details .But as per business i need whenever call arrives the BP should automatically shown in the screen.
Sorry for these silly questions.Will be happy if you will answer these questions.
Regards
Rashmi ranjan behera