Re: GRC ARM: Issue with Escalation

Hi Deepak,

For using BRF+ custom agent for Asst Manager Stage, you should have some criterion to determine your Main Manager and the same criterion should be used in BRF+ to determine Asst Manager agent as well.

For example:

If User belongs to company X then Manager is Test 1

Then determine Asst Ngr also based on same parameters

If User belongs to company X then Asst Manager is Test 2

You need to decide how you determine but eventually you should have 2 BRF+ agents (one for Manager and one for Asst Manager) and you can use them at stage level as mentioned earlier.

Regards,

Madhu.